policies

Fees will be discussed at your consultation

A non-refundable deposit is required to reserve your appointment to get your Sisterlocks ™ establishment. This fee will be applied towards the total cost of your Sisterlocks establishment.

Clients are required to pay the entire balance due PRIOR TO the start of the establishment session.

Please arrive on time for all services.

Hair must be clean (washed within the last 48 hrs) and product free.

All client services require an deposit at booking appointment.

Advance scheduling (approximately 2-4 weeks) is highly recommended.

Retightening sessions may range from 3-5 hours if regular 4-6 week retightening schedules are maintained. A rate increase may occur for excessive growth.

Due to limited seating, please refrain from bringing additional guests with you to your appointment.   We therefore ask that you make arrangements for childcare for the day of your locking / retightening session. We are unable to accommodate any children that are not receiving a service. Your services will have to be rescheduled if you don’t have a child care plan. 

A 48 hour notice is required to cancel or reschedule an establishment appointment.  If an establishment appointment is cancelled, full payment will be required prior to rescheduling your next appointment.  Your deposit is non-refundable.  ALL NO SHOW appointments will be charged the full cost of service.

Clients are required to call (not text) if they are going to be more than 15 minutes late to ensure your appointment does not need to be rescheduled.

Services are billed according to your appointment time, not the time of your arrival. (Breaks taken by your consultant are not included in billed time).

Jerusha Sistahlocs reserves the right to photograph all work for marketing and demonstrative purposes.

Customers have questions.  Click below for the most frequently asked questions so that everyone can benefits.

All items are subject to change without prior notification!